Terms & Conditions

General Terms & Conditions of Sale


The seller means RigoSpa Ltd. The buyer means the company, person or firm whom any order is accepted or to whom any written or verbal quotation is addressed. The goods mean the goods (including any instalment or parts for them), which the seller supplies, to the buyer.


All contracts for the supply of Rigo Spa Ltd products, whether or not made as the result of a written quotation is subject to the seller’s General Terms and Conditions of Trade. Where such general conditions are inconsistent with any special written terms incorporated in a quotation or contract, then such special written terms shall prevail over the General Condition to the extent of that inconsistency. Any Terms or Conditions referred to by the buyer, if at variance with the sellers General Terms and Conditions (or the special written terms which may be incorporated) ere expressly excluded.
Contracts made hereunder are subject to the Laws of England.
In the event of any of the provisions or any portions of these Conditions being or becoming void or unenforceable for whatever reason, such provisions (or the appropriate part) shall be deleted and the remaining provisions hereof shall continue in full force and effect. The seller’s terms and conditions are not to be varied unless a variation in writing is signed by a Director of the seller. In particular, please note that sales representatives are not entitled to vary these terms and conditions.
All offers, quotations and estimates (whether contained in a specific letter or the seller’s pricelist) are given subject to written confirmation by the seller upon receipt of the buyer’s order and no contract shall be concluded until such confirmation is given in writing, provided that if the seller has commenced work after receipt of the buyer’s order that shall be treated as such confirmation.


Unless otherwise specified prices are quoted in £ Sterling and are subject to the addition of V.A.T and/or other Government taxes at the appropriate rate. Prices include the cost of the seller’s standard packaging.
The company reserves the right to make a charge for delivery at its normal delivery rates. This charge may be waived dependent upon the value of orders placed by the buyer. Prices charged will be that ruling at date of delivery unless otherwise agreed in writing.
The seller has a minimum order value of £25.00 for each individual order placed. In the event of goods being ordered to a value less than £15.00 the seller reserves the right to charge the minimum order value.


All reasonable steps are taken to ensure that goods are of merchantable quality and the liability of the seller, whether the goods are under warranty or otherwise shall not exceed the selling price of the goods, the seller’s prices being based upon this limitation of liability. Under no circumstances will the seller be liable for consequential loss, however caused.
In the case of personal injury or death liability will be limited to the amount of the company’s relevant insurance at the time the claim is brought.


Such descriptions, whilst given as a guide and in good faith, are subject to the alteration by the seller without notice. The seller makes no claim for efficacy or safety, but any information provided is believed to be correct. It is given without warranty or engagement and no licence or immunity under any patent is either granted or implied.
12. All advice given by the seller as to the handling or use of the goods is given in good faith but the seller, its servants or agents, gives any such information without responsibility or liability.


The Seller shall not be liable for any loss or damage howsoever caused by failing to make delivery by the date specified. Delivery shall be affected when the goods are collected or received by the buyer or his representative. A receipt given by a person purporting to represent the buyer to the seller or the carrier will be adequate discharge to the seller. The seller reserves the right to make partial deliveries and such separate delivery shall constitute a separate contract.
The buyer undertakes to accept delivery within normal business hours and to provide suitable labour and facilities to unload the carrier’s vehicle. The buyer indemnifies the seller against any additional costs resulting from any delay or damage to the carrier’s vehicle or employees caused by non-provisions of such facilities.
The buyer shall be solely responsible for unloading the goods from the carrier’s vehicle.
The risk of damage to or loss or destruction of the goods shall pass to the buyer on delivery of the goods. Claims for damage or short delivery must be made in writing to the seller within 3 days of delivery and claims for non-delivery must be made in writing within 5 days of the date of notification of despatch (typically the invoice date). The seller shall not be liable for any claim received outside these limits and, if a clean receipt has been given to the carrier, the seller shall not be liable for any claim whatsoever.
No order or instruction, which has been accepted by the seller, may be cancelled by the buyer except with the agreement in writing of the seller. Where agreement is given the seller reserves the right to make a charge for its loss of profit and any work carried out. Goods, which have been delivered by or collected from the seller in accordance with an accepted order, cannot be returned except by prior agreement with the seller. In the case of chemicals if the seller agrees to take them back the seller reserves the right to charge a reasonable handling and disposal fee. Notwithstanding in the case of all goods such agreement to accept them back will be subject to the goods being in original undamaged packaging, unused and suitable for resale in which case the seller will reimburse to the buyer up to 75% of the original invoice selling price plus V.A.T. less any charge for costs incurred by the seller in returning such goods to the factory.


All products can constitute a health hazard if handled, used or stored incorrectly or imprudently. The buyer should, therefore, acquaint himself with the appropriate health and safety information and take all necessary precautions to ensure that proper standards are maintained.


Risk in the goods shall be passed to the buyer upon delivery. Even though risk in the goods has passed in accordance with this clause property in the goods shall not pass until one of the following events occurs:
The seller is paid for the goods and no other amounts are outstanding from the buyer to the seller in respect of other goods supplied by the seller.
The buyer sells the goods in accordance with this agreement in which case property in the good will pass to the seller immediately before the goods are delivered to the seller’s customer.
Before title has passed to the buyer and without prejudice to any of its other rights the seller shall have the right to recover and resell the goods or any of them and may enter upon the buyer’s premises (by force if necessary) by its servants or agents for that purpose.
Until payment due under all contracts between the buyer and the seller have been made in full.
The buyer shall hold upon trust for the company the goods and any altered goods (meaning goods into which the buyer has incorporated the goods).
In the event of the sale of the goods or altered goods by the buyer he shall hold the proceeds of such sale on trust for the seller in a separate bank account opened for that purpose.
The seller may trace all such proceeds of sale through any bank or other account maintained by the buyer.
In the event if a sale of the goods or altered goods by the buyer in the ordinary course of business the buyer shall assign its rights to recover the selling price from the third party customer to the seller if so required in writing by the seller.
The seller shall not assign to any other person any rights arising from a sale of the goods or altered goods.
As the insurable risk in the goods shall pass to the buyer as soon as the goods are delivered to him/her the buyer shall keep the goods insured in the amount of the contract price against all insurable risks and if the goods are destroyed by an insurable risk prior to the same being paid for the buyer shall receive the proceeds of the insurance as trustee for the seller.


In the case of payment other than by cash, payment shall not be deemed to have been made until the proceeds have been collected in full at the seller’s bank.
The seller will be entitled to charge a minimum-handling fee of £50.00 plus V.A.T. in all cases where payment by the buyer is not honoured upon presentation of the cheque or other means of payment by the seller.
Invoices are due and payable upon presentation. Payment is due at the offices of the seller free of all charges.
Credit account options shall be agreed based on a full credit check and ONLY after a minimum of three fully paid purchases. Credit accounts can only be approved by a Company Director. Credit amounts and payment terms are to be confirmed in writing ONLY.


The seller shall not be liable for any loss or damage caused by delay or non-performance of any obligations under the contract where the delay or non-performance is due to causes beyond the seller’s control.


Without prejudice to any other rights (whether pre-existing or otherwise) which the seller may have, the seller shall be entitled to determine any contract forthwith by giving written notice to the buyer in the following circumstances:-
The buyer becomes bankrupt or compounds or makes any arrangements with his creditors or commits acts of bankruptcy.
The buyer, being a corporate body, goes into liquidation or has a receiver appointed.
Payment in respect of a previous contract becomes overdue.
The buyer rescinds or alters instructions or does not provide instructions promptly when requested to.
If as a result of industrial dispute or of any cause whatsoever beyond the seller’s reasonable control the contract cannot be completed. In the case of cancellation due to above clauses the buyer will be responsible for all costs and loss of profit incurred by the seller to the date of cancellation.

What we collect

We may collect the following information:
contact information including email address
demographic information such as postcode, preferences and interests
other information relevant to customer surveys and/or offers
What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

Internal record keeping.

We may use the information to improve our products and services.
We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.
We do not store credit/debit card numbers nor do we share customer details with any 3rd parties.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:

whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at [email protected]
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to 1 Lanyork Road Liverpool L3 6JB United Kingdom.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

List of cookies we collect
The table below lists some of the cookies we collect and what information they store.

COOKIE name COOKIE Description
CART The association with your shopping cart.
CATEGORY_INFO Stores the category info on the page, that allows to display pages more quickly.
COMPARE The items that you have in the Compare Products list.
CURRENCY Your preferred currency
CUSTOMER An encrypted version of your customer id with the store.
CUSTOMER_AUTH An indicator if you are currently logged into the store.
CUSTOMER_INFO An encrypted version of the customer group you belong to.
CUSTOMER_SEGMENT_IDS Stores the Customer Segment ID
EXTERNAL_NO_CACHE A flag, which indicates whether caching is disabled or not.
FRONTEND You sesssion ID on the server.
GUEST-VIEW Allows guests to edit their orders.
LAST_CATEGORY The last category you visited.
LAST_PRODUCT The most recent product you have viewed.
NEWMESSAGE Indicates whether a new message has been received.
NO_CACHE Indicates whether it is allowed to use cache.
PERSISTENT_SHOPPING_CART A link to information about your cart and viewing history if you have asked the site.
POLL The ID of any polls you have recently voted in.
POLLN Information on what polls you have voted on.
RECENTLYCOMPARED The items that you have recently compared.
STF Information on products you have emailed to friends.
STORE The store view or language you have selected.
USER_ALLOWED_SAVE_COOKIE Indicates whether a customer allowed to use cookies.
VIEWED_PRODUCT_IDS The products that you have recently viewed.
WISHLIST An encrypted list of products added to your Wish list.
WISHLIST_CNT The number of items in your Wish list.